Help Desk
템플릿 설명
📋 Essential Properties:
Capture all important information for each ticket, including title, creation date, description, assigned technician, priority, status, requester, expiration date, notes, and response time.
📆 Calendar View: Visualize your tickets weekly or monthly for better planning and tracking.
📈Dashboard : Get crucial insights at a glance with our dynamic dashboards:
Historical Summary: Analyze team performance over time, with filters by technician, status, and priority.
Last 7 Days: Quickly identify failed or delayed tickets and track overall progress.
Tickets by Technician: Measure individual efficiency and optimize workload.
⭐️Benefits:
Improve Organization and Efficiency: Reduce the time spent searching for information and streamline ticket resolution.
Make Smarter Decisions: Get valuable insights into team performance and technical support trends.
Provide Exceptional Service: Reduce response times and improve customer satisfaction.
