Get instant answers from your knowledge base, directly in Slack
Create a support bot that monitors our support Slack channel, searches the Help Center, and responds in threads with brief, cited answers while logging all questions and answers to a “Questions & Answers” Database. When answers aren't found, create a task in a “Knowledge Base Update Requests Database” with the suggested content and Slack thread links. Use the 👍/👎 feedback reactions in Slack to update the status of the “Question & Answer” accordingly to “Resolved” or “Unresolved.”
Use Custom Agents to get instant answers from your knowledge base, directly in Slack. This support bot monitors your Slack channels, responds in threads, and logs every Q&A automatically. When it can't find an answer, it creates a task to fill the gap, so the system improves over time.
Key benefits:
Save time by automating answers to repetitive support questions
Utilizes citations to help you find relevant documentation quickly
Self-improving system that identifies and tracks documentation gaps
Perfect for: support teams, people operations, sales teams, legal teams, and anyone looking for answers in Slack
