I help startups build beautiful, scalable systems in Notion that keep customers at the heart of everything they do.

Laura Miller

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A Notion template to help Customer Success teams plan, track, and align on strategic CS initiatives outside of everyday metrics and KPIs. Great for big-picture planning.

🌱 Customer Success Project Planner

This checklist helps your Customer Success Manager (CSM) ensure every renewal is handled proactively, strategically, and with no surprises. It’s meant to be duplicated and customized for each account approaching renewal.

📝 Renewal Readiness Checklist

Plan and track team OKRs directly in Notion. This lightweight tracker makes it easy to align goals, monitor key results, and keep your CS strategy focused.

🎯 OKR Planning & Tracking

Use this template to define your Ideal Customer Profiles (ICPs) by segment. Align on target industries, roles, needs, and success criteria to help CS and Sales focus on the right accounts.

🕺Ideal Customer Profile (ICP) Personas

A free Notion template to help CS teams visualize and track customer health scores across their accounts. Great for internal reviews, team syncs, or executive reporting.

Customer Health Report

Track and manage every new customer onboarding journey in one place. Includes key milestones, linked docs, and automated KPI tracking to get customers to first value faster.

✨ Customer Onboarding Tracker 

A lightweight support solution for early-stage teams. Includes a ticket tracker, SOPs, and KPI dashboard to manage, triage, and report on customer issues — all in Notion.

🚦Customer Ticketing & Support

A clear, stage-by-stage view of your customer lifecycle — who owns what, what success looks like, and how to keep customers moving forward. Fully customizable for your team.

Customer Journey Map 

A full Notion-based Customer Success workspace with interconnected databases, prebuilt templates, and video walkthroughs — ready to customize and scale with your team.

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